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A winning formula in a customer-centric business approach entails an essential combination of disciplines. The TWI Executive Certificate in Customer Strategy aims to proactively enhance the strategic mindset of participants to be future-ready in managing new and evolving customer profiles.

“There is only one boss, and whether a person shines shoes for a living or heads up the biggest corporation in the world, the boss remains the same. It is the customer! The customer is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. In fact, the customer can fire everybody in the company from the chairman (CEO) on down, and he can do it simply by spending his money somewhere else.

Upon completion of this module, trainees will have:

  • Identified what customers commonly expect from customer service providers.
  • Noted two ways to meet and possibly exceed customers’ expectations.
  • Prepared for dealing with negative situations in the clinic by reviewing steps to take when confronted with difficult clients or situations.
  • Practiced changing negative responses into positive responses.
  • Taken steps to build their “nerve to serve” by exploring ways of handling difficult situations that could occur in the clinic.

Working as a customer service executive is gratifying. The skills you develop in the field can be applied to whatever career path you choose. Furthermore, you can get an attractive compensation package. If you want to capitalize on this opportunity, take this Customer Service Executive Diploma course and explore the path to land your customer executive position.

Exceptional customer service helps double the revenue and leads to successful business growth. This Customer Service Executive Diploma course will equip you with the fundamental skills to deliver excellent customer service. You’ll learn to interact with many customers and address their needs. The course will walk you through providing in-person customer service, phone customer, and electronic customer service. You’ll grasp the skills to solve customer concerns and take every necessary step to meet customer demands.